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One of the first areas that come to mind when operators try to cut back is employee training
. Employees are the reflection of your company culture, which is why everyone needs to be trained from top to bottom with your values and standards. With the current state of the economy, many think of employee training as a luxury that they can’t afford. What many don’t know is that training is a priority and should always be. Employee performance
is more important now than ever. How do you think employee training can reshape your entire business? Let’s find out.
Training is not only for new employees Some operators don’t cut on employee training completely and only trains the new employees. Other operators don’t understand how important ongoing training is. Either way, training should not be only done for the new employees. Conducting annual refocus training is crucial to ensure that your employees execute your standards properly from the cook, to the helper or the cashier. Your model needs to be consistent to have your guests satisfied everytime they visit.
Employee Training is not an expense Many operators think of employee training as a huge expense. Well, it could be but only if done wrong. How can you as an operator save on such a process? One way is to always hire more than one person at a time. It might not be always possible to do so, but it makes a world of a difference in terms of saving. Remember that, employee training is an investment. A single employee can ruin an entire brand. On the other hand, good employees strengthen relationships, make loyal customers, and build your brand. Don’t worry about employee training being an expense. What you pay now will come back to you in the form of ROI.
Training is not a couple of hours to waste Some managers think of training as an obligation or a daunting task that they have to do. On the other hand, newly hired employees want to get on with their jobs and skip the training and older ones think they don’t need training. With these mindsets, many of those involved in the training process think of it as a couple of hours to waste. This should never be the case. Resources were and employees should get the maximum benefit. To achieve this, as an operator, you should thoughtfully design and execute the program. Conducting tests after every phase of the program is essential to make sure everyone is on board and has enough job knowledge. “At YYT Food Corp we are conducting interactive hands-on training when opening a new store or welcoming new employees. Additionally, we are doing every month a visit of every store with the operation and store managers. We determine from the store cleanliness, storage to the recipe execution and service if our standards are respected. If the overall note didn’t match our standard, we are planning a training to refresh employees’ minds. 2 weeks after the training an evaluation is conducted to see the impact on the satisfaction score.” Says John Roger, YYT Food Corp NPD Manager.
What employees learn in training Training should be designed to cover all aspects of the QSR experience, from the minute the customer step in the restaurant until he leaves. The job of the employee at QSR is not just to welcome customers. It’s more than that. Trainings include things like how to execute recipes, how to store food, how to maintain the cleanliness of the restaurant, and how to talk and greet different customers based on their profile. The purpose of the training is to make the entire experience pleasant and easygoing for the customer and make them want to come back.
Boost the confidence of your employees A confident employee is an edged weapon. A confident employee shows initiative and excelled performances. Employee training is one way to boost employee confidence. Another way is to notice their performance and give constructive feedback. In the process, don’t forget to praise and express gratitude. A final reminder is to encourage ongoing education and continuous training.
Invest in employee training Location, capital, and marketing are all examples of components that help businesses grow. Employee training is as important to the success as all the other elements. That is why it should never be taken lightly. Operators should invest money, time, and effort in employee training.